Last updated: January 2024
1. Our Return Guarantee
At Navami Oils, we take pride in the quality of our products. If you're not completely satisfied with your purchase, we offer a 7-day return policy from the date of delivery.
2. Eligible Products for Return
You may return a product if:
- The product is sealed and unopened
- The product was damaged during delivery
- You received the wrong product
- The product has a quality defect
3. Non-Returnable Items
The following cannot be returned:
- Opened or used products
- Products without original packaging
- Products purchased more than 7 days ago
- Products damaged due to customer mishandling
4. How to Initiate a Return
To initiate a return:
- Contact us via WhatsApp (+91 98765 43210) within 7 days of delivery
- Send clear photos of the product and packaging
- State the reason for return
- We'll arrange pickup or ask you to ship it back
5. Refund Process
Once we receive and inspect the returned product, we will:
- Process a full refund within 5–7 business days
- Refund via the original payment method or bank transfer
- Alternatively, offer a replacement product of equal value
6. Damaged in Transit
If your order arrives damaged, please take photos and contact us within 48 hours of delivery. We will send a replacement at no extra cost immediately.
7. Contact for Returns
WhatsApp: +91 98765 43210 | Email: hello@navamioils.com